Citizens Bank Online Banking Login, Bill Payment & Customer Service

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Bank Stats

  • FDIC Certificate Number: 57957
  • Routing Number: 11500120
  • Number of Locations: 1200
  • Number of Employees: 18000
  • Established: 1828
  • Revenue: $6.128 Billion
  • Net Income: $1.721 Billion
  • Total Assets: $160.518 Billion
  • Services: Loans
  • Service Area: 12 States

Citizens Bank Login, Bill Payment

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Citizens Bank Login

Step 1– Open your web browser and go to www.citizensbank.com

Step 2– Click on the one Login tab as shown bellow:

Step 3– Enter your Online User ID and click Login button:

Step 4– Enter your answer on security question and click Next:

Step 5– On the next page enter your Password and you will be directed to the dashboard of your Online Banking Account.

Citizens Bank FORGOTTEN PASSWORD / LOGIN ID?

If you forgot your password or just want to reset your password, proceed as follows:

Step 1– At the homepage, click on the link as shown bellow:

Step 2- Select I Forgot My Password and click Next:

Step 3- Enter your User ID, last 4 digits of your Social Security Number or Tax Identification Number, enter ATM Card Number (16 digits) and your ATM Card PIN (4-6 digits), then click Next:

Citizens Bank Bill Payment

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Citizens Bank Enrollment

It’s easy to enroll in Citizens Bank Online at any time as long as you have the Banking account. To enroll for an online banking account follow these simple steps:

Step 1- Click on the Enroll Now, inside the login area:

Step 2- Enter your last 4 digits of your Social Security Number or Tax Identification Number, Account Number, enter ATM Card Number (16 digits) and your ATM Card PIN (4-6 digits), then click Next:

Citizens Bank History

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Citizens Bank Headquarters Information

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  • Address: 1 Citizens Plaza, Providence, RI 02903, United States
  • Phone Number: +1 401 456 7096
  • Founder: John R. Millikan
  • Key People: Bruce Van Saun

Citizens Bank Leadership

Name Title
Bruce Van Saun Chairman and Chief Executive Officer
John F. Woods Vice Chairman and Chief Financial Officer
Mary Ellen Baker Head of Business Services
Brendan Coughlin Head of Consumer Banking
Stephen T. Gannon General Counsel and Chief Legal Officer
Malcolm Griggs Chief Risk Officer
Beth Johnson Chief Experience Officer
Susan LaMonica Chief Human Resources Officer
Donald H. McCree Vice Chairman and Head of Commercial Banking
Michael Ruttledge Chief Information Officer
Ted Swimmer Head of Corporate Finance and Capital Markets

Citizens Bank Branch Locations

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StateNo. of Branches
Connecticut48
Delaware25
Massachusetts248
Michigan98
New Hampshire69
New York142
Ohio112
Rhode Island81
Vermont21

 

Citizens Bank Near Me

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Citizens Bank Customer Service

Customer Support

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Phone Numbers & Social Media

For service on existing accounts

Citizens Bank Hours of Operation

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Citizens Bank Working Hours

Citizens Bank Working HoursCitizens Bank Opening HoursCitizens Bank Closing Hours
Monday9 AM6 PM
Tuesday9 AM6 PM
Wednesday9 AM6 PM
Thursday9 AM6 PM
Friday9 AM6 PM

Citizens Bank Holidays

DAYDATEHOLIDAY
FridayJan 01, 2021New Year’s Day
MondayJan 18, 2021M L King Day
MondayFeb 15, 2021Presidents’ Day
MondayMay 31, 2021Memorial Day
SundayJul 04, 2021Independence Day
MondaySep 06, 2021Labor Day
MondayOct 11, 2021Columbus Day
ThursdayNov 11, 2021Veterans Day
ThursdayNov 25, 2021Thanksgiving
SaturdayDec 25, 2021Christmas

FAQs

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